Refund Policy

Riverend Multitech Services, LLP

Effective Date: 23/05/2025

At Riverend Multitech Services, LLP, we strive to deliver high-quality digital, design, marketing, and IT solutions. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our company.

1. General Policy

Due to the nature of our services—which often involve custom work, strategic planning, and digital deliverables—refunds are only provided under specific circumstances, as outlined below.

2. Eligibility for Refunds

Refunds may be considered in the following cases:

Work Not Started:
If the project is cancelled by the client before any work has commenced, a full refund may be issued, excluding any non-recoverable third-party expenses (e.g., domain purchases, licenses).
Partial Work Completed:
If the client cancels a project after partial work is completed, a pro-rata refund may be granted, based on the portion of the work that remains unexecuted.
Duplicate Payments:
In the event of an accidental duplicate payment, the excess amount will be refunded after verification.

3. Non-Refundable Conditions

Refunds will not be issued under the following conditions:

Services are already delivered or considered completed.
Digital deliverables (e.g., code, design files, strategies, projects) have been handed over.
Delays caused by client inactivity, unresponsiveness, or failure to provide required materials.
Monthly/retainer-based services that are mid-cycle or already in progress.
If the scope of work has been clearly defined, agreed upon, and initiated.

4. Refund Request Procedure

To request a refund, the client must:

Email us at info@riverendmultitech.com with the subject line: "Refund Request - [Your Project Name]"
Mention the reason for the request, payment reference, and any supporting details.

Our team will acknowledge your request within 3 business days and process eligible refunds within 10–15 business days after internal review.

5. Refund Mode

Approved refunds will be issued through the original payment method. In some cases, we may offer refunds via bank transfer or credit note (if mutually agreed).

6. Disputes and Grievances

If you are unsatisfied with the outcome of a refund request, you may escalate the matter by contacting our Grievance Officer at info@riverendmultitech.com. We are committed to resolving all concerns professionally and fairly.

7. Policy Updates

This Refund Policy may be revised from time to time. The latest version will always be available on our website with the effective date noted above.

8. Contact Us

If you have any questions about our refund process, please contact:

Riverend Multitech Services, LLP
Email: info@riverendmultitech.com