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Cancellation Policy

Riverend Multitech Services, LLP


Effective Date: 23/05/2025

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At Riverend Multitech Services, LLP, we value transparency and professionalism in all our client engagements. This Cancellation Policy outlines the terms under which project cancellations or service terminations are handled.

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1. Project Cancellation by Client

If a client chooses to cancel a service or project after confirmation:

  • Before Work Commences:
    A full refund may be issued if the cancellation is made before any work has started, subject to any non-recoverable third-party fees (e.g., software licenses, domain purchases, etc.).

  • After Work Has Started:
    A partial refund may be issued based on the amount of work completed and resources allocated up to the cancellation date. A detailed breakdown will be shared.

  • Non-Refundable Services:
    Custom or digital services such as branding, design assets, development code, or strategy documents once delivered or partially executed are non-refundable.

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2. Retainer-Based or Monthly Services

For ongoing services (e.g., digital marketing, website maintenance, social media management):

  • Cancellation requires a 15-day written notice via email to info@riverendmultitech.com.

  • Any services rendered during the notice period will be billed.

  • Prepaid monthly/quarterly fees are non-refundable unless agreed otherwise in writing.

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3. Cancellations by Riverend Multitech Services, LLP

We reserve the right to cancel a project or service under circumstances such as:

  • Non-cooperation or breach of agreement by the client

  • Non-payment or repeated delay in payments

  • Unethical or unlawful requests from the client

In such cases, the client will be notified in writing, and a final invoice for completed work (if applicable) will be shared.

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4. Refund Timeline

Any approved refund will be processed within 10–15 business days from the date of confirmation, via the original payment method or an agreed alternative.

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5. Force Majeure

We shall not be held liable for cancellations or delays caused by events beyond our control, such as natural disasters, strikes, technical failures, or government actions.

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6. Contact for Cancellations

To request a cancellation or discuss any concerns, please contact us at:

Riverend Multitech Services, LLP
Email: info@riverendmultitech.com

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