Privacy Policy

Riverend Multitech Services, LLP

Effective Date: 23/05/2025

At Riverend Multitech Services, LLP, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Who We Are

Riverend Multitech Services, LLP is a registered Indian company offering technology, design, and marketing solutions. This Privacy Policy applies to all visitors, users, clients, and business contacts interacting with us via our website or services.

2. What Data We Collect

We may collect the following types of personal data:

Basic Personal Information: Name, email address, phone number, company name, etc.
Communication Data: Information you provide in emails, forms, or service inquiries.
Usage Data: Browser type, IP address, device type, date/time of visit, and usage behavior.
Cookies and Tracking Data: For website analytics and functional improvements.

We do not collect sensitive personal data such as passwords, financial information, biometric or health-related data unless explicitly required and with your consent.

3. Purpose of Collection and Use

We collect your data only for lawful purposes, including:

Providing services and responding to inquiries
Sending relevant updates and communication (with your consent)
Website analytics and performance improvements
Legal and compliance purposes, if required

4. Legal Basis for Processing

As per the DPDP Act, we process your data:

With your consent
For performance of a contract
For legal compliance
For legitimate business interests, not overriding your privacy rights

5. Data Sharing & Disclosure

We do not sell or share your personal data for commercial gain. We may disclose your data only to:

Trusted service providers (like cloud hosting, email delivery)
Regulatory or legal authorities, when required under law
Internal stakeholders within our organization, on a need-to-know basis

6. Your Rights Under Indian Law

Under the DPDP Act, you have the right to:

Access your personal data held by us
Correct or update your information
Withdraw consent at any time
Request deletion of your personal data (where applicable)
Lodge a grievance regarding misuse or wrongful disclosure

To exercise these rights, contact us at: info@riverendmultitech.com

7. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, data is securely deleted or anonymized.

8. Security Measures

We follow industry-standard security practices including:

Encrypted data transmission (SSL)
Firewalls and anti-virus protections
Access control and monitoring
Regular audits and updates

9. Third-Party Links

Our website may include links to external websites. We are not responsible for the content or privacy practices of those third-party sites.

10. Grievance Redressal

In compliance with Indian IT law, we have appointed a Grievance Officer to address any privacy-related concerns.

Grievance Officer
Riverend Multitech Services, LLP
Email: info@riverendmultitech.com

#89, 2nd Cross, Gumastha Colony, Chitradurga, Karnataka - 577501

We will acknowledge complaints within 24 hours and aim to resolve them within 15 working days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be published on this page with an updated date. Continued use of our website or services implies acceptance of the revised policy.

12. Contact Us

For any privacy-related queries, please reach out to:

Riverend Multitech Services, LLP
Email: info@riverendmultitech.com